Junior Systems Administrator

Company Description

The Greater Houston Retailers Cooperative Association, Inc. is one of the leading independent convenience store cooperatives in the Nation. GHRA provides many benefits and values to its members. GHRA operates a full service warehouse and distribution center supplying goods and services to the convenience store industry

Job Description

Junior Systems Administration

General Summary:

Reports to the Systems Administrator

Maintains information technology systems, researching and implementing technological strategic solutions at all GHRA Properties.

Primary Responsibility:

Support the System Administrator in design, planning and implementation of projects related to the server-side and client-side environments.  Provides technical support that includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

Essential Functions:

  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
  • Accurately document instances of hardware failure, repair, installation, and removal.
  • Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
  • Support development and implementation of new computer projects and new hardware installations.
  • Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract based installations.
  • Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executable, and respond to crises in accordance with business continuity and disaster recovery plans.
  • Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
  • Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
  • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
  • Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
  • Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
  • Construct, install, and test customized configurations based on various platforms and operating systems.
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Responsible for local inventory maintenance and software license management
  • Provides IT operations functions to offices for the organization’s standard hardware, software and voice/data network solutions
  • Willingness to work flexible hours
  • Performs other duties as assigned
  • Provide support for company functions.

Experience and Skills:

  • Must have a strong dedication to customer service
  • Training ability/experience a plus
  • Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable)
  • Interpret guidelines and analyze factual information to adapt or modify processes in response to changing circumstances
  • Duties may require non-routine analysis, research and follow-through
  • May act as a resource to others to solve problems
  • Exercise independent judgment. Work affords significant opportunity to act independently on assigned tasks
  • Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion. Demonstrate sensitivity in handling confidential information
  • Duties are performed under minimal supervision

Must be proficient in the installation, management, and troubleshooting of the following technologies:

  • Windows Server 2008
  • Windows Server 2012
  • Enterprise MFP devices
  • Windows 8
  • Windows 10
  • Appliance and Software VPN connectivity
  • Linux Administration
  • WAP & RFID standard
  • Dell Hardware

Educational Requirements:

  • Bachelor’s degree and 1 to 3 years related experience or equivalent combination
  • Professional certifications as appropriate
  • Knowledge of current trends in the specific field
  • Experience with standard software applications, including MS Office, Windows. May require database management skills with ability to produce reports. Ability to manipulate, analyze and interpret data

Physical Requirements:

  • Work requires ability to lift 30 to 50 pounds on a regular basis. Work may require moderate physical exertion and/or physical strain
  • Ability to work under stress during peak workload periods
  • Work environment involves only infrequent exposure to disagreeable elements

Additional Information:

Number of Openings:     1

Starting Date:                    Immediate

The above statements reflect the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job.  Responsibilities are subject to change.